Accessibility Grievance Redressal Mechanism
Grievance Redressal Mechanism – Accessibility Compliance
In compliance with the SEBI circular dated July 31, 2025 regarding accessibility standards for digital platforms of SEBI registered intermediaries, SUCCINCT FINTECH SERVICES PRIVATE LIMITED (SEBI Registered Investment Adviser – Registration No. INA200008705 ) has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
1. Dedicated Channels
- Email: info@succinctfintech.com
- Helpline:+91-80-4112-3767
- Web Form: Available through the contact form on this website.
Helpline operational hours: Monday to Friday, 09:00 AM – 6:00 PM IST.
2. Grievance Redressal Process
- All accessibility-related grievances will be acknowledged within 2 working days.
- A response or resolution will be provided within 15 working days.
- If the issue requires additional time due to technical complexity, the complainant will be informed about the extended resolution timeline.
3. Escalation Matrix
| Level | Designation | Name | Contact Number | |
| Level 1 | Compliance Officer | Soubhagya Kumar Patra | soubhagya.patra@succinctfintech.com | +91-80-4112-3767 |
| Level 2 | Principal Officer | Soubhagya Kumar Patra | soubhagya.patra@succinctfintech.com | +91-80-4112-3767 |
Beware of Imposters
*We do not call or solicit any business from investors . We are not present on any platform, nor do we offer any trading applications. Succinct FinTech Services Private Limited, and any employees are not responsible for any damages arising from use of or reliance on any information from unofficial communication channel . Any first contact other than from the email address mentioned in the contact page is to be treated as fake and maybe a case of impersonation.